As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to the Kentucky Revised Statutes and the provisions of the Kentucky Administrative Regulations:

• You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.

• You have the right to inspect and review the utility's rates and tariff operating procedures during the utility's normal office hours: Monday through Friday, 8:00AM to 4:30PM.

• You have the right to be present at any routine utility inspection of your service conditions.

• You must be provided a separate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received.

• You have the right to dispute the reasons for any announced termination of your service.

• You have the right to negotiate a partial payment plan when your service is threatened by disconnection for nonpayment.

• You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.

• You have the right to prompt (within 24 hours) restoration of your service when the cause for discontinuance of the service has been corrected.

• You have the right to contact the Public Service Commission regarding any dispute that you have been unable to resolve with your utility.  CALL TOLL FREE 1-800-772-4636.