Home Customer Inquiry Commissioners Tariff and Customer Rights
Consumer Confidence Report Turn Off and Delinquent Policies Contact Us

Tariff and Customer Rights

Tariff Rates

Customer Bill Of Rights

As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to the Kentucky Revised Statutes and the provisions of the Kentucky Administrative Regulations:


	·	You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.

	·	You have the right to inspect and review the utility's rates and tariff operating procedures during the utility's normal office hours. (8:00 AM to 4:30 PM, Monday through Friday).

	·	You have the right to be. present at any routine utility inspection of your service conditions.

	·	You must be provided a separate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received.

	·	You have the right to dispute the reasons for any announced termination of your service.

	·	You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment.

	·	You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.

	·	You have the right to prompt (within 24 hours) restoration of your service when the cause for discontinuance of the service has been corrected.

	·	You have the right to contact the Public Service Commission regarding any dispute that you have been unable to resolve with your utility. CALL TOLL FREE 1-800-772-4636.